Customer Survey - Buying Experience
With this survey template, you can do research the reasons why they don't buy from your stores or why they abandon their shopping cart before payment. Improve your conversion rate by knowing what your customers' buying experience are like.
Use this Customer Buying Experience Survey Template with our free Store Evaluation Survey Template.
Survey Customer Satisfaction: tell us about your buying experience
Select the answer that best describes your buying experience with our store at ____________________________________.
The store carries the product that you're looking for.
Yes
No
No, but they have similar products
Did you make any purchases from our store? If so, what were they? ____________________________
Please choose one: the products were purchased for?
myself
someone else (gift)
my family
business
If you didn't purchase anything from our store, would you tell why you didn't? ___________________________
Please tell us why you think about our store staff.
- Are they courteous and friendly?
Strongly agree
Somewhat agree
Agree
Disagree
Somewhat Disagree
Strongly Disagree
- Are they knowledgeable and helpful?
Strongly agree
Somewhat agree
Agree
Disagree
Somewhat Disagree
Strongly Disagree
How many times have your purchased from our store?
0
1
2~5
6~10
More than 10 times
Would you come back to our store if you have coupons or we have special promotions?
Strongly agree
Somewhat agree
Agree
Disagree
Somewhat Disagree
Strongly Disagree
[Online Stores] If you added any items to the cart, but didn't proceed to check out, would you tell us why you didn't? ____________________
Overall I am satisfied with the store.
Strongly agree
Somewhat agree
Agree
Disagree
Somewhat Disagree
Strongly Disagree
Thank you for your time. We appreciate your honest opinion and will take your input into consideration to improve our service quality.