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Customer Survey - Product Satisfation


Customer Survey is one of the most effective and inexpensive tools. Use this sample product satisfaction survey template to find out what your customers think about your products and how you can improve the products.

Customer Satisfaction With Product

How satisfied are you with the following features of ________ (product)?
Functionality
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied
Design
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied
User Manual
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied
Purchase Price
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied
Customer support
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied

How satisfied are you with ________ (overall)?
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied

How long have you used ________ ?
less than a month less than six months less than a year more than a year

How often do you use ________?
Daily 2 or 3 times per week Weekly 2 or 3 times per month

Would you buy ____ again?
definitely probably not sure probably not definitely not

Would you recommend _____ to your friends?
definitely probably not sure probably not definitely not

How likely are you to buy ___________ (another product) based on your experience with _____?
Very likely Somewhat likely Unlikely Very Unlikely

What do you like about _________?
_____________________________________________________________________
_____________________________________________________________________

How can we improve ________________?
_____________________________________________________________________
_____________________________________________________________________

Thank you for your time. We appreciate your honest opinion and will take your input into consideration to improve our products and services.

Please be aware that these sample letters and forms may have legal and financial implications. Please consult with your own legal advisor if you have any questions or concerns regarding the use of any of these letters and forms.