[Back]

Customer Survey - Service Quality


Use this sample customer service quality survey template to find out what your customers think about your customer support team.

Please let us know how satisfied you are with the customer service representative(s) that you spoke to.

How satisfied are you with their willingness to help you?
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied

How satisfied are you with their knowledge and confidence to respond to your questions?
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied

Were they consistently courteous?
Yes Mostly courteous Somewhat courteous Not at all courteous



How satisfied are you with the total time that it took to resolve your problems?
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied

How satisfied are you with your most recent customer service experience (overall)?
Very satisfied satisfied somewhat satisfied unsatisfied Extremely unsatisfied

What do you like about _________?
_____________________________________________________________________
_____________________________________________________________________

How can we improve ________________?
_____________________________________________________________________
_____________________________________________________________________

Thank you for your time. We appreciate your honest opinion and will take your input into consideration to improve our customer service quality.

Please be aware that these sample letters and forms may have legal and financial implications. Please consult with your own legal advisor if you have any questions or concerns regarding the use of any of these letters and forms.